Escalation Engineer
dla
BLStream Group
/ Wrocław
Tagi: Exchange Server C++ IT Administration
BLStream Group is an agile expert house delivering advanced solutions and applications to the Telecom, Internet and Entertainment industry across the globe.
Our expertise is proven by over ten years of successful track record in customer service and project deliveries based on a blend of disciplined Scandinavian customer orientation, scarce design expertise, innovative out-of-the-box thinking, with top Central European IT engineering talent.
We are currently recruiting
Escalation Engineer
Localization: Wrocław
Duties & Responsibilities:
• Analyze diagnostic log files from Exchange network environments and GMM servers to determine appropriate steps for the Technical Support team to restore service to customers
• Provide root cause analysis of customer issues
• Develop workarounds to existing product lines when applicable
• Train and lead other Escalations Engineers and/or senior Technical Support Engineers
• Provide an engineering interface to the Technical Support team
Experience & Qualifications
• Bachelors degree from an accredited college or university
• 2 years in a support role; 5 years work experience, ideally in support, software development or IT Administration
• An aptitude for solving complex server and networking issues
• An ability to read and analyze log files and correspond trace messages to C++ source code.
Not required but advantageous skills
• Networking experience is a plus
• Ability to read and understand C++ source code
• Ability to read and write Perl scripts
• Software Development experience is a plus
• 3 years IT experience is a plus
• 2 years Microsoft Exchange Configuration experience is a plus
Skills & Personal Characteristics
• Great communication skills
• Ability to multi-task, good organization skills, persistence, patience
• Technical aptitude in resolving complex technical server and/or networking issues
• Innovative and forward thinking
• Attention to detail
What does BLStream offer
• Access to state-of-the-art technologies
• Participation in projects and developments for industry’s leading enterprises
• Unique working experience
• Personal development and career opportunities
• Professional IT certifications
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